FAQ

Musso currently supports online banking payments from major local banks, as well as e-wallet payments. You can also use Atome to pay in installments 0% interest, Atome supports both bank and credit card payments.

Atome installment payment supports the use of bank cards as well as credit cards.

When you choose Atome to pay, you can choose 3, 6, or 12 instalments in the APP.
No matter which installment method you choose, you only need to pay the first down payment, and we will ship it to you.

The 3rd installment is interest-free, and the 6th and 12th installments will be charged a fee.

Download the atome app and get another RM15 off when paying with atome.

Atome MY Support Visa, Master,JCB,Amex,Union Pay,Apple Pay.

If you do not complete the payment within the stipulated time, the order will be automatically canceled, and you do not need to take any action. If you want to continue purchasing, you can place a new order and complete the payment.

If you want to choose another payment method, you can also re-order, the original order will be automatically canceled.

Use e-wallet precautions to ensure that your e-wallet balance is recharged to avoid payment failure due to insufficient balance.

Please try to complete the payment within 15 minutes and make sure the wallet has been debited. Generally, the wallet will not automatically deduct money, and you need to manually enter the payment password to complete the payment.

After successful payment, musso will arrange delivery for you only after receiving the payment.

You will receive a tracking number in your email once we have shipped it out which includes the link where you may trace your order.

You can proactively contact our online customers on our website for assistance.

MUSSO is a well-known gaming chair brand in Southeast Asia.

We have branch offices in Malaysia, Philippines and Thailand. All shipments are shipped from local warehouses to ensure delivery timeliness, allowing customers to enjoy our products faster.

We are committed to maintaining our leading position in the e-sports chair industry. High-cost R&D investment ensures the quality of our products. At the same time, we also hire excellent designers to join us for the e-sports hobby. to create more styles. Our OEM factory comes from China, where there is a very high-quality industrial chain, as well as skilled workers, to ensure that our chairs are strong and durable.

Bearing all customers'needs in mind, Musso is designed to accommodatevarious heights and weights. To ensure the 100% best fit for you.
The gaming chair is load-bearing, and the packaging specifications are in the product description.

The assembly guide will be delivered within the package. We recommend that you watch the assembly video before attempting to assemble your Musso chair as it contains vital safety information and tips that will make your assembly process smoother. Most users take about 10-15 minutes to assemble their chair.

Please refer to the installation video

Musso chairs are known to be extremely durable, even so, taking good aftercare is vitally important to ensure the chair feels and looks like you first bought it.

Thus, it is essential to avoid any forms of liquid as it is unfavorable to the PU Leather/Fabric of your chair and do take extra step to wiping it down once in a while to keep it clean. Best clean with microfiber cloth to keep it spick-and-span for years.

Fabric gaming chairs should be kept away from water and animals' claws. Wipe down with a fabric cleaner, which is available online.