We adopt a 14 days return policy which means that all products purchased on this website may be returned to us within the timeframe. You need to contact us within 15 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you change your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you; it is your duty to deliver the package safely to us, so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it, please contact us through our contact form and we will help you out.
If the product is used, damaged or missing parts, we will not return it and transfer it to after-sales processing.
How returns work
Contact us via the contact form on our website which requires including the order number in the message as proof of purchase. Also, please write down the reason for the return.
We will then get back to you as soon as possible with information on where to send the product(s).
We will check the condition of your returned product as soon as we receive it and arrange for a refund after verifying that the product is not damaged or in the wrong packaging.
If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts, we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
All packages will be shipped without a signature requirement for delivery.MUSSO is not responsible for lost or stolen packages without a signature. Signature for delivery is available for an additional fee.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.